Gastier M.P. Inc. and Gastier International Inc. ("Gastier") recognize their legal and moral responsibility to protect the personal information (hereinafter "Information") they hold. This information may come from its employees or from any person entrusting them with personal information.
In accordance with the Act respecting the protection of personal information in the private sector (R.S.Q., chapter P-39.1), the person responsible for the protection of personal information is responsible for the application of and compliance with this policy. Gastier has appointed the Director of Finance & Administration as the person responsible for the protection of personal information.
The purpose of this Privacy Policy ("Policy") is to provide explanations to individuals whose personal information ("Information") is collected, used and disclosed by Gastier.
Scope and application
All Gastier customers (current, past and future) or individuals who work for or on behalf of our business customers and/or suppliers, and all visitors to the Gastier website, as well as all job applicants, and any other persons who contact Gastier.
To the extent that information has been provided to Gastier by professional clients and/or suppliers, they assume certain responsibilities imposed by law.
Gastier may also collect, use or disclose information as a subcontractor/service provider for one of its partners, who in this case would be responsible for processing the information. In this case, please refer to the policy of the partner in question.
If you do not wish to provide your personal information, although this is necessary for us to provide you with information or to establish a contractual relationship with you, we will not be able to (i) provide you with further information about our services and products, (ii) offer you our services or products, or (iii) establish a contractual relationship with you.
What personal information do we collect about you?
Personal information is information about an identifiable individual.
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Identifying information: first name, last name, postal address, telephone number, e-mail address, date of birth;
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Electronic information : IP address (from a PC, tablet or smartphone), and other electronic identifiers collected through automatic collection technologies, such as cookies;
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Contract information, such as the contracts you have with Gastier, their start and end dates, price and any indexing parameters, as well as purchase and contact history;
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Information about your use of our products and services, such as how you use our online services;
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Financial information, such as your bank account number and payment history;
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Traffic and location information;
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Consumption information, measurement information, (technical) information relating to your connection(s), facilities, technical infrastructure and other information relating to the delivery of installation and maintenance services, to the extent that it identifies you;
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Other information provided to Gastier (in connection with the handling of complaints, defects or other contact requests);
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Details of other products and/or services;
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Training;
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Job history;
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References and results of assessments administered by recruitment agencies;
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Your curriculum vitae (CV);
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Information from your cover letter and in the context of your application.
We do not knowingly solicit or collect personal information from children under the age of 14, and you may not register or transact on our website if you are under the age of 14. If we learn that a child under the age of 14 has provided us with personal information without the verifiable consent of a parent or legal guardian, we will take reasonable steps to delete that information.
How do we collect your personal information?
Information collected directly from the individual
Gastier collects personal information that you provide directly when interacting with our services. As an example, when you contact us through the contact form on our website, you may be asked to enter your name and e-mail address.
In addition, when you contact us to ask a question or submit a business proposal, we also collect information that you voluntarily provide or that we need to answer your question or enter into an agreement with you.
Finally, when you contact us for a job, we collect the information you submit as part of your application.
Personal information we collect by automated means
Like most online services, we may use cookies and other technologies, such as pixels, web storage and unique advertising identifiers, to collect information about your activity, browser and device. These technologies are small text files that we store on your browser or device to help us provide and improve our products and services. You can modify your browser or device preferences to prevent or limit your device's acceptance of these technologies, but this may prevent you from taking advantage of some of our features. We and our service providers may automatically collect certain technical information from your computer or mobile device over time and across different websites when you use our website, such as your IP address, location, browser type, operating system, the pages you view on our website, the pages you viewed immediately before and after accessing the website, and the keywords you enter on our website. This information allows us to recognize you and personalize your experience if you return to our website, and to improve our website.
Personal information from other sources
Gastier may collect personal information from various third-party sources (including from our current and prospective suppliers and customers, and from employment or recruiting agencies), from publicly available sources (including, but not limited to, Google and LinkedIn), and from references you provide as part of your application.
How do we use your personal information?
We may use personal information for the following purposes, or otherwise with the consent of the individual or as permitted or required by law:
Providing or delivering our products and services. We use your personal information to provide or deliver our products and services, for example:
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Coordinating purchasing and personnel, as well as project planning and management;
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Manage information related to maintenance, breakdowns and repairs of facilities or technical infrastructure for the provision of services;
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Concluding and/or executing an agreement for installation or maintenance services, and the provision of software-as-a-service solutions;
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To enforce or apply the terms of use of the website or to investigate potential violations.
Management of our website. When you visit our website, we may use your personal information to manage and facilitate the use of our website, which may include the use of cookies and similar technologies.
Managing our business operations. We use your personal information to manage our business activities, including:
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Ensuring the security of our information, as well as our systems or networks;
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Comply with legal or regulatory obligations, requirements and guidance;
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Facilitate the sale of one or more parts of our business, reorganize our business;
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Satisfy regulatory audits, assessments, requests or requirements.
To communicate with you, including for marketing purposes. We use your personal information to communicate with you in a variety of ways and for multiple purposes, such as:
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To improve our products and services;
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To inform you about our relevant products and services;
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Respond to requests you submit via our contact form on the website or one of our contact centers.
Job Application Processing. When you submit a job application, we may use your personal information for the following purposes:
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To review your application and assess your suitability for the position applied for or for other positions matching your profile;
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To obtain and verify information or references about you from third parties;
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To inform you of job offers, forums, actions or publications that may be of interest to you, according to your request.
For other purposes permitted or required by law. We will not use personal information for any other purpose without your consent, unless we are permitted or required to do so by law, for example to comply with a legal obligation or to protect the rights, including property rights, and interests of Gastier.
We may also anonymize or aggregate personal information so that it no longer identifies you, directly or indirectly. We retain and use such information in anonymous form, except as permitted by applicable law. We may use anonymous or aggregated information for any legitimate purpose in accordance with applicable law including to understand our customers and to evaluate, improve and develop our products and services.
How do we disclose personal information?
With our affiliated companies: We may share your personal information with companies affiliated with Gastier, including intra-group departments involved in the evaluation of your application (for example, human resources).
With our service providers and vendors: Third-party service providers such as our IT suppliers, advertising agency, recruitment agencies and contact centers.
With our business partners: We may share your personal information with companies that market or provide products and services related to our products and services (for example, installers of energy and energy efficiency related products). We will obtain your consent before sharing your personal information with these companies, as required by law.
Business Transactions: We may disclose and transfer personal information in connection with a reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or part of our business, assets or stock (including in connection with bankruptcy or similar proceedings), but only to the extent that your personal information is necessary for such transactions, in which case we will comply with applicable legal requirements.
For legal and security purposes: We may use or disclose personal information if we deem it necessary: (1) if we determine that a policy violation has occurred, to enforce our rights, or to enforce our Terms of Use; (2) if we believe that such disclosure is necessary to identify, contact or bring legal action concerning the rights and property of Gastier or its affiliates; (3) to enforce our rights or protect against unauthorized access to our systems or other improper use of our services or products; (4) to comply with laws, regulations, court orders, subpoenas or similar requests for information from authorities; (5) to protect your safety and the safety of others; and (6) to assist us in fraud prevention or investigations.
Other situations: We may share personal information in other situations where we inform you with your prior consent (in which case we will inform you) or as required or permitted by law. We may share anonymous information (including aggregated information) with other parties, provided that such information can no longer be associated directly or indirectly with a specific individual.
Transfer of your personal information to countries other than Canada
Some of our external third-party service providers are based outside Canada, including in the European Union, and their processing of your personal information will therefore involve a transfer of information outside of Canada. Organizations based outside Canada may not be subject to privacy laws that provide you with the same rights and protections as in Canada. As a result, personal information may be subject to the laws of a foreign jurisdiction, including any laws permitting or requiring the disclosure of information to law enforcement or national security authorities upon request.
How long do we retain your personal information?
Information will be retained for no longer than is necessary to fulfill the purposes for which it was collected. The retention period may therefore differ depending on these purposes.
The information we retain will be treated in accordance with this policy and our legal and regulatory obligations.
How do we protect personal information?
Gastier makes every effort to protect its network from unauthorized access and to ensure the confidentiality of its customers' personal and professional information.
Gastier applies policies and practices that guarantee the protection of your information.
Depending on the volume and sensitivity of this information, the purposes for which it is used, and the format in which it is stored, we implement a combination of measures to protect your personal information, including:
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Internal policies and procedures that define the roles and responsibilities of our employees throughout the life cycle of an item of information and limit their access to that information on a "need-to-know" basis;
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If information is collected or stored electronically, technical safeguards such as encryption, firewalls, passwords, anti-virus software and similar measures;
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A privacy officer designated to monitor Gastier's compliance with applicable privacy laws;
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Privacy and information security training for employees;
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Procedures for receiving, investigating and responding to complaints or inquiries regarding Gastier's information handling practices;
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Contractual protections to ensure that subcontractors with whom we share personal information maintain adequate protections and security standards. For example, we generally require our subcontractors to limit their use and retention of personal information to that which is necessary to provide their services, and to notify us in the event of an actual or suspected privacy incident. We also try to monitor and verify their compliance with these requirements in a variety of ways [e.g. on-site inspections (where possible), surveys and interviews, proof of certification].
What are your privacy rights?
You may have the right to access and rectify the personal information we hold about you under the law applicable in your country of residence, subject to exceptions set out in applicable laws. To access and correct your personal information, please contact us in writing using the contact information provided in the "How to contact us" section below.
Your right to withdraw your consent
Insofar as processing is based on your consent, you also have the right to withdraw your consent at any time. However, withdrawal only has consequences for the future and does not affect the validity of processing carried out with your consent prior to the date of withdrawal.
In the event of withdrawal of your consent, we can only continue processing to the extent that another legal basis applies.
E-mails
E-mail communications are intended to keep you informed of Gastier news, products and events, as well as for other specific purposes that may arise. You can always choose not to receive promotional email messages from us by clicking "unsubscribe" on any email you receive.
Please note that even if you have indicated your choice not to receive marketing messages from us, we may still contact you through our website in accordance with applicable law (for example, to send you a customer service message or service notification). In addition, it may take up to ten (10) business days to register a change of preference in all of our records.
How can I exercise my privacy rights?
In order to exercise your right of access and prevent unauthorized disclosure of your personal information, we may ask you to provide proof of identity. In case of doubt or uncertainty, we will first ask you for further information. If it is not possible to verify your identity in any other way, we may also ask you to provide us with a copy of the front of your identity card.
The rights described above may be exercised in accordance with the requirements and restrictions provided by law. The text of the applicable information protection laws therefore prevails over what is stated in the description of the rights described above.
If you have any questions about how we handle your personal information, you can contact us at info@gastier.com.
How can you contact us?
You can exercise your rights at any time by contacting our Privacy Officer, or by using the technical features made available to you, if applicable.
Please contact our Privacy Officer by e-mail at info@gastier.com or by mail at the following coordinates:
Gastier
To the attention of the Privacy Officer
7825, boul. Henri-Bourassa East
Montreal, Quebec H1E 1N9
How do we update this privacy policy?
We may review and update this Policy as necessary to stay current with laws and regulations, new technologies and standards.
Please see the latest update date at the bottom of this page. If the changes we make are material, we will highlight them when required by applicable law, including by e-mail (sent to the e-mail address specified in your account) or through a notice on the website before the change takes effect. We encourage you to check our website regularly for the latest information on our privacy practices.
By continuing to use our website after the modified version of this policy has been published, you accept the modifications made to this policy.
This policy was last updated on September 22, 2023.